Client Care Executive – International Medical Insurance (Colombo, Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our prestigious clients is looking for a driven and accomplished individual to fill the role of an International Medical Insurance Champion.

Job Description

• Progressively engage and maintain strong customer relationships.
• Efficiently Manage policies and oversee customer transactions while ensuring seamless communication.
• Conduct and coordinate meetings with corporate clients, ensuring thorough follow-up.
• Collaborating closely with the local and foreign technical teams throughout the quotation process until insurance cover confirmations are secured.
• Uphold confidentiality standards among clients and insurance companies.

• A degree or an equivalent qualification in the Insurance Industry (SLII/CII, SLIM, or CIM preferred.)
• Previous experience in client management within International Medical Insurance is advantageous.
• Exceptional Interpersonal, Problem-solving, and Analytical Skills.
• Proficiency in English and Sinhala is a must; proficiency in Tamil is a plus.
• The ability to build and nurture positive relationships with clients and local and foreign insurance providers.
• Strong IT skills, including familiarity with MS Office, CRM, ERP Systems, and related tools.

• In-house medical coverage.

Job Requirements

• Ability to communicate clearly and professionally both verbally and in writing.
• Previous experience in a customer service or client-facing role.
• Ability to handle client complaints and resolve issues efficiently.
• Basic knowledge of computer systems and proficiency in using customer relationship management (CRM) software.
• Ability to work well in a team environment and collaborate with other departments to ensure client satisfaction.

How to Apply?

if you are interested, please forward your CV to, local@manpowersrilanka.com

(Please use the same vacancy name for your subject title for better visibility of your email)